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Privacy Policy

We at ACQUA are committed to respecting the privacy and security of the personal information of every individual who uses this site.

This Privacy Policy explains how information about you is collected, used and disclosed by ACQUA, (“ACQUA,” “we,” “us” or “our”) when you access or use our website, mobile application and other online products and services (collectively, our “Services”) or when you otherwise interact with us.

We may change this Privacy Policy from time to time. If we make changes, we will revise the “Last Updated” date above and attempt to provide additional notice by providing information through our Services. We encourage you to review this Privacy Policy whenever you access or use our Services or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy.



This privacy policy applies only to information provided and collected through the site. It does not apply to information that we or other parties may collect through other means, such as information we may learn through a business or employment relationship with you, or information that we collect over the phone. It also does not apply to information collected through social media sites. For example, if you post something on Facebook or another social media or networking site, that information will be governed by the privacy policy of that site, not by this privacy policy.


A. What Is Personal Information? Personal information refers to information that we can use to personally identify a specific individual. Different states and countries define personal information (and similar terms, such as personal data, personally identifiable information) to include different things, but it generally includes information like your name, mailing address, e-mail address, and phone number. It may also include your computer or mobile device IP address, if that IP address can be linked to a particular person, or geo-location information, again if that information can be used to pinpoint a specific person.

B. Providing Personal Information Is Your Choice. We do not currently require you to provide personal information to have access to general information available on our site. However, if you choose to make use of certain features of the sites, you may need to provide certain personal information to us. For example, if you want to create an account on our site, submit a trip request, or review a trip, you will need to provide certain mandatory personal information. If you do provide us with any personal information, you agree that it will be accurate and complete, and you understand that it is your responsibility to keep it current.

C. The Personal Information We Collect. The categories of personal information you may be asked to provide, and how we may use that information, are described below. We present the information below based on the categories of information collected, but similar specific pieces of information may apply to multiple categories. For example, your name and email address may be included within each of the “Identification and Contact Information,” “Travel Information,” “Billing Information,” and “User-Provided Information” categories described below.

Identification and Contact Information

  • This is information that identifies you as an individual (like your first and last name), information that allows us to confirm your identity (like your passport or other government-issued ID number), and information that enables us to contact you (like your email address, mailing address, or phone number). This type of information is collected when you create an account on our site, when you submit a trip request and plan a trip through our site, when you opt in to receive newsletters and other promotional materials, and when you participate in any interactive services or features, such as review pages. We will also be provided with your name and email address when you reach out to us using our “Get in touch” or any similar contact features of the site.

  • We collect and use this information for the purposes of (a) verifying your identity and confirming your eligibility when you create an account; (b) managing and personalizing your experience on the site; (c) transacting business with you, which includes administering your account and providing you with travel information, providing your information to our local partners so that they can assist with your travel arrangements, contacting you regarding your account or your planned trip, and seeking feedback on your trips and the services we provide; (d) responding to any inquiry you send to us; (e) subject to your right to opt out and subject to applicable law, sending you newsletters and other promotional materials about services you may be interested in; and (f) preventing and addressing fraud and breaches of our site requirements and policies.

  • Our legal basis for processing this information is our legitimate business interests, specifically our ability to offer our services and to engage in marketing to our customers. In addition, with respect to our newsletter, we require your express opt-in consent to receive these materials.

  • We will retain this information for as long as we continue to have a business need to do so (which will be at least as long as you continue to maintain an active account on the site or have travel arrangements pending), unless a longer period is required by law. Business needs include legal, taxation, accounting, risk management, and other business purposes. However, you are always permitted to opt-out of continuing to receive our newsletters.

Travel Information

  • If you submit a trip request, plan travel, or submit a review of one of your trips, we will collect information regarding your travel plans and/or past trips, including your name, the country or countries visited, and information about your trip (such as whether you traveled solo or as part of a group). We may also collect information about your health (for example, if the local agent needs to accommodate a disability) and diet (for example, if the local agent needs to address dietary restrictions). In addition, we will maintain a record of the correspondence between you and the local agent with respect to planning your trip.

  • We collect and use this information to help you plan your trip, and, if you publish a review, to enable others to learn about your experience.

  • Our legal basis for processing this information is our legitimate business interests, specifically our ability to operate an interactive platform that allows us to provide you with travel related services, and allows our customers and others to learn more about our services.

  • We will retain this information for so long as we continue to have a business need to do so, unless a longer period is required by law. If you post travel information yourself using our review section, more information about the removal of the information you post is discussed below under “User-Generated Information.”

Billing Information

  • If you purchase travel with one of our local partners, or if you use our site to purchase travel insurance, we offer a payment platform to facilitate payment. Accordingly, we will collect applicable billing information from you, such as credit card or bank account information. This information may be collected through one of our third-party service providers.

  • We collect and use this information to process required payments.

  • Our legal basis for processing this information is your contractual agreement to pay for your purchased travel.

  • We will retain this information only as long as necessary to complete your purchase, unless you have opted to save your billing information in your account. If you do so, we will retain the information as long as you maintain this information in your registered account profile.

User-Generated Information

  • If you participate in any interactive area of our site, such as by publishing a review of your trips or participating in a contest or promotion, we will collect any personal information that you include as a part of your participation. The specific information collected will depend on the nature of your participation and submission, but may include information such as your name, image, likeness, and voice. For example, when you post a review on our site, you will create a public profile, which will include your name (as you wish for it to be viewed by others), any profile picture you elect to include, and all of the information you choose to share about the trip you are reviewing.

  • We collect and use this information for the purpose of allowing our customers to engage with interactive features on our site, so that others can benefit from your shared experience.

  • Our legal basis for processing this information is our legitimate business interests, specifically our ability to operate an interactive platform that allows us to provide you with travel related services, and allows our customers and others to learn more about our services. In addition, we obtain your express, opt-in consent to share your review when you submit a review through our site.

  • We will retain this information for so long as we continue to have a business need to do so, unless a longer period is required by law. Note that while you can in some circumstances request removal of this type of information, as described in this privacy policy below, in some cases we may not be able to remove personal information voluntarily disclosed by you due to technical limitations (for example, the data may not be searchable). We will inform you if we cannot remove information as requested.

  • A Special Note About User-Generated Information. If you use interactive features of the site that allow you to post content on the site, such as a trip review, that information will become public, and it will be able to be seen and republished by others for as long as the page remains active, and may be visible longer if pages are archived or cached. We are not responsible for the personal information you choose to post in this manner. We encourage you to think carefully before posting anything in any public area of our site, and only to post information that you are certain you want to be accessible to everyone.

Information About Others

  • If you plan a trip through our site, our service may allow or require you to submit information about others, including the names, email address, birthdates, and other information about your travel companions. By providing us with any of this information about another person, you are representing to us that you have obtained that person’s consent to giving us that information so that we can use it in accordance with this privacy policy.

  • We will ask for and collect this information if we need to provide it to our local partners to plan your travel, and we or they will use it to make the necessary reservations for your trip.

  • Our legal basis for processing this information is our legitimate business interest in providing our customers with services.

  • We will retain this information for so long as we continue to have a business need to do so, taking into account our legal, accounting, and tax obligations, unless a longer period is required by law.

Local Agent Information

  • If you want to work with us as one of our local partners, we will collect information about you and your agency, including identification information of the agency contact persons, information regarding your travel agency licenses, information regarding your data management platform, and information necessary to process payments.

  • We collect and use this information to allow you to serve as one of our local partners through our site platform, all in accordance with our contractual agreement.

  • Our legal basis for processing this information is our contractual agreement.

  • We will retain this information for so long as we continue to have a business need to do so, taking into account our legal, accounting, and tax obligations (which will be at least as long as we maintain a business relationship), unless a longer period is required by law.


We may share personal information with third parties in the following circumstances:

  • When you submit a trip request through the site, we will provide personal information to our local partners, who need to use that information to help you plan your trip and arrange your travel.

  • When you pay for a trip through the site, we will provide personal information to our service providers who assist us with processing and directing payments, refunding payments, and otherwise addressing inquiries relating to payments and refunds. 

  • We will share your personal information with our other service providers who handle our data management and newsletter and email distribution, and who assist us with, co-sponsor, or otherwise participate in any surveys, contests, events, and promotions. We provide these service providers only with the information they need to perform their services, and work with them to respect and protect your privacy.

  • We may share your personal information with our corporate affiliates and business partners for our and their legitimate business purposes, including so that we or they may provide you with periodic mailings regarding products, services, or events. If you do not wish for us to share your information in this manner, please let us know by contacting us at techteam@acqua.travel.

  • In certain markets, we may share information with third parties for their marketing purposes. If you do not wish for us to share your information in this manner, please let us know by contacting us at techteam@acqua.travel.

  • We will release information, including personal information, if we believe that we need to so so to (a) comply with law, regulations, legal process or governmental request, (b) enforce any policies applicable to the site, including potential violations, (c) detect, prevent or otherwise address fraud, security or technical issues, or (d) otherwise protect the rights, property or personal safety of us, our employees, site users, or others.

  • We may share information, including personal information, in connection with, during negotiations of, or as a part of the closing of, any merger, sale of company assets, financing or acquisition of all or a portion of our business to another company in which personal information about the users of our site is among the assets transferred.

We do not sell or rent any personal information that we collect about you through the site to anyone for any purpose, other than as disclosed, unless you have given us your separate express “opt-in” consent to do so.


A. Log Files. We may (directly or through third parties) make use of log files. The information inside the log files includes internet protocol (IP) addresses, type of browser, internet service provider (ISP), date/time stamp, referring/exit pages, clicked pages and any other information that your browser may send to us. We may (directly or through third parties) use this information to analyze trends, administer our site, track users’ movement around our site, and gather information. 

B. Cookies and Other Tracking Technologies. Our site utilizes “cookies”, anonymous identifiers and other tracking technologies which enable us to provide you with information that is customized for you. For more information, see the “Cookie Policy” section of this privacy policy. 

C. Analytics Services. Our site may use analytics tools and services to collect information about use of our site, such as how often users visit our site, what pages they visit when they do so, and what other sites they used prior to visiting our site. We use the information we collect from the analytics services to maintain and improve our sites and our products and services. The analytics services we use include Google Analytics, Facebook Ads, Content Square, Criteo, and others. 

E. Anonymous Information. Anonymous information refers to information that does not enable identification of an individual user, such as aggregated or demographic information about users of our site. We may use anonymous information or disclose it to third party service providers to improve our site and enhance your experience with our site. We may also disclose anonymous information (with or without compensation) to third parties, including advertisers and partners.


As noted above, our site uses and allows certain third parties to use cookies. We ask for your consent to our use of cookies in accordance with the terms of this policy when you first visit our site. By using the site and agreeing to this policy, you consent to our use of cookies.

A. What Are Cookies? Cookies are small amounts of data that are stored on your browser, device, or the page you are viewing when you visit a website. Some cookies are deleted once you close your browser or application (session cookies), while other cookies are retained even after you exit so that you can be recognized when you return (persistent cookies). Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

B. How We Use Cookies. We use both session and persistent cookies on the site. The cookies we use are generally divided into the following categories:

  • Mandatory cookies: These are cookies that are required for the operation of our site, such as cookies that enable you to log into secure areas.

  • Functional cookies: These are cookies that remember choices that you make when you visit our site, such as language options. They help to make your visit more personal and assist your site navigation.

  • Analytics cookies: These are cookies that automatically collect information about your use of the site. These help us understand how many people are using our site and how they navigate through it. As mentioned above, we use analytics services to analyze user behavior, so these third parties will place these types of cookies on our site. However, third parties will only track the behavior of site users who have given their consent to be tracked for marketing purposes.

  • Marketing cookies: These are all other cookies that record your visit to our site, the pages you visit, and the links you followed. They will recognize you as a previous visitor to the sites, and may track your activity on our site and other websites you visit.

C. Your Choices About Cookies. Most web browsers automatically accept cookies, but you can usually change your settings to prevent that, such as by having your device warn you each time a cookie is being sent or choosing to turn off all cookies. On our site, you will be able to disable all site cookies other than mandatory cookies. This can be done through your web browser settings, and because each browser is different, you should look at your browser’s “Help” menu to learn how to modify your cookie settings. 

If you do disable cookies from your browser you may not be able to access certain sections of the site that use essential cookies, and this may make your experiences on the site less efficient.


Our site may offer social network and similar sharing features, such as Facebook, Twitter, LinkedIn, Flipboard, and YouTube buttons, which let you share information related to the site through your preferred social media platforms. If you permit a connection between our site and your social network page(s), we (and the social network) may be able to identify you and associate the information we (and they) receive with information we (and they) already have about you. In addition, depending on how you use those features and your settings with the social network provider(s), the information you share to your social network pages will be available to others, including your friends and/or the public. For more information about how your information may be shared through those social networks once it is provided to them, you should review the privacy policies of those social networks.


We use a variety of industry-standard security measures to maintain the safety of your personal information, including measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. We store the personal information you provide on secure (password- and firewall-protected) servers. All electronic financial transactions conducted through our site are protected by encryption technology.

Unfortunately, no electronic data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we believe that we use reasonable measures to protect personal information, we cannot ensure or warrant the security of any information transmitted or otherwise provided to us or received from us.

If you have an account on our site, it is your responsibility for keeping the password confidential. We will never ask for your password (except when you create your account and log into our site).


We may provide your personally identifiable information and the data generated by cookies and the aggregate information to the vendors and service agencies that we may engage to assist us in providing our Services to you. For example, we may provide your personally identifiable information to a Travel Company in order to assist them to submit a Trip Plan in response to your Trip Request. We will also disclose your personally identifiable information (a) if we are required to do so by law, regulation, or other government authority or otherwise in cooperation with an investigation of a governmental authority, (b) to enforce the ACQUA Terms of Use agreement or to protect our rights or (c) to protect the safety of users of our Site and our Services. We will not sell your personally identifiable information to any company or organization except we may transfer your personally identifiable information to a successor entity upon a merger, consolidation, or other corporate reorganization in which ACQUA participates or to a purchaser or acquirer of all or substantially all of ACQUA's assets to which this Site relates.


The Site may provide links to other Web sites or resources over which ACQUA does not have control ("External Web Sites"). Such links do not constitute an endorsement by ACQUA of those External Web Sites. You acknowledge that ACQUA is providing these links to you only as a convenience, and further agree that ACQUA is not responsible for the content of such External Web Sites. Your use of External Web Sites is subject to the terms of use and privacy policies located on the linked to External Web Sites.

Account Information

You may update, correct, or delete information about you at any time by logging in to your account and editing your information. If you wish to delete or deactivate your account, please email techteam@acqua.travel, but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.

Promotional Communications

You may opt out of receiving promotional emails from ACQUA by following the instructions in those emails or messages. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

ACQUA is based in the Canada and the information we collect is governed by Canadian law, so your personal data will be processed by us in Canada, where data protection and privacy regulations may not offer the same level of protection as in other parts of the world. If you create a user account with the Site as a visitor from outside Canada, by using the Site you agree to this Privacy Policy and you consent to the transfer of all such information to Canada, which may not offer an equivalent level of protection of that required in other countries, and to the processing of that information as described in this Privacy Policy.


If you have any questions about this Privacy Policy, please contact us at: techteam@acqua.travel